Mr Malin complained of a delay in arranging a transfer of assets from Prudential to the Scheme. He said that this was maladministration and, but for the maladministration, he would have been entitle …

Mr Kellaway complained that he was given incorrect advice at the time of his redundancy in December 1998. He said that he was not informed that anyone over the age of 50 volunteering for …

Mrs Prentice says that Mellon Human Resources (now Buck Consulting) who were acting as Administrators of the Scheme at the time it was wound up, failed to provide her with sufficient information regarding her options to enable …

Mr Relf complains about the conduct of the Employer in connection with a meeting between Mr Relf and representatives of the Employer, on 22 July 1999, during which a decision was made to terminate his employment. In respect of the Administrator, Mr Relf …

Mrs Brown disagrees with NHS Pension’s request that she repay £5,000 from her Permanent Injury Benefit (PIB) award consequential to the settlement of a damages claim against her NHS employer. Some of the issues before me might be seen as complaints …

Mr Preston has complained about incorrect policy valuations that were provided by Royal & Sun Alliance (R&SA) (now Phoenix) Mr Preston’s advisors used these valuations when they were providing him with his retirement options. It was not until aft …

Mrs Setchell says her application for Permanent Injury Benefits (PIB) following an injury to her right shoulder, was wrongfully refused. The Agency (now known as NHS Business Services Authority) maintains that Mrs Setchell does not qualify for PIB. Some of the …

Mr Palmer complains that Prudential’s sales representative improperly persuaded him to pay additional voluntary contributions (AVCs) to Prudential. He also alleges that the sales representative did not inform him that he could purchase past added yea …

Mrs Crickett complains that Prudential improperly persuaded her to pay additional voluntary contributions (AVCs) to them and did not inform her that she could purchase past added years (PAY) in the Teachers’ Pension Scheme. Some of the issues be …

Mrs Summers complains that Prudential’s sales representative improperly persuaded her to pay additional voluntary contributions (AVCs) to Prudential. She alleges that the sales representative specifically advised repeatedly against the alternativ …