Mrs Martin asserts that, in 1998, she was provided with a written promise, from Densitron’s former Chairman, that she would receive an annual, inflation-proofed pension of £6,000. Mrs Martin retired in 2001 and received the pension. However, Densitron ceased paying her pension in 2006 and di …

Mr Craddock disagrees with the method of calculation of his Scheme benefits. He believes that he was given insufficient and misleading information about the calculation of his retirement benef …

Mr Betts says that his application for ill-health early retirement was incorrectly turned down by Ecclesiastical because they failed to take account of medical evidence from his GP and specialists who indicated that he met (and continues to meet) the …

Professor Fraser complains that: Teachers’ Pensions provided her late husband, Mr Burton, with incorrect information which resulted in him making significan …

Mrs Charnley complains that Prudential’s corporate presenter improperly persuaded her to pay additional voluntary contributions (AVCs) to Prudential. She alleges that the corporate presenter did not inform her that she could purchase past added y

Mrs Fowler complains that Prudential’s sales representatives improperly persuaded her to pay additional voluntary contributions (AVCs) to Prudential. She alleges that the representatives specifically advised against the alternative option of purchasi

Mr Lunt’s main complaint is that the Trustees and Rexam have wrongly refused to accept that he is entitled to receive his deferred pension at age 60, without actuarial reduction. He has also made a complaint about the length of time taken by Rexam a

Mr Ashby complains that Norwich Union Life in its capacity as administrator of his personal pension policies failed to advise him of the charge made against his policies by the Official Receiver and from 1992 to 2006 continued to issue projected benefit and annual statements to him instead o …

Mrs Nin’s complaint is that: An annuity payment was not paid into the bank account specified by the Council acting as Receiver appointed by the Court of Protection. It was paid instead into an overd …

Mrs Mussett says that the trustees did not deal with her complaint properly, causing her distress and inconvenience. She also complained about delay in payment and refusal to pay interest. The Ombudsman’s determination and short reasons The complaint should be upheld because the trustees: did not complete the internal dispute …