The Applicant, husband of the late Mrs L Hernandez, complains that although he was nominated as a beneficiary by Mrs Hernandez, Standard Life failed to pay to him death benefits from the Policy. The Ombudsman’s determination and short reasons The complaint should be upheld against Standard L …

Mr Beard had complained about the time taken to set up his pension. The Ombudsman’s determination and short reasons The complaint should not be upheld because, …

Mr Wightman is seeking financial redress for the delayed settlement of his retirement claim. The Pensions Ombudsman’s determination and short reasons The complaint should be upheld against Zurich because they failed to chase the liquidator for the return of completed …

Mr Tart has complained that Zurich are no longer adding bonuses to his with-profit policy and negating the effect of his guaranteed annuity rate (GAR) The Pensions Ombudsman’s determination and short reasons The complaint should not be upheld because it is not maladministration for Zurich to …

Professor Coen complains that Prudential’s sales representative improperly persuaded him to pay money purchase additional voluntary contributions (AVCs) to Prudential. He alleges that he was led to believe that he was purchasing past added years (PAY) rather than …

Mrs Waters has complained that her retirement benefits have been calculated incorrectly. In particular, she considers that certain bonuses should have been included in the calculation of her final salary, which were not. Mrs Waters also a …

Mr Greed disagrees with the decision not to award him an ill health early retirement pension. The Pensions Ombudsman’s determination and short reasons The complaint should not be upheld. Barclays came to its decision properly. DETAILED DETERMINATION Material Facts Mr Greed was employed by Bar …

Mrs Bramley has complained that SYPA made an error in calculating her benefits. She asserts that she relied to her detriment on the incorrect information in that her decision to take voluntary redundancy was based on the incorrect figures she was given in two statements prior to the terminat …

Mr Wilson’s complaint concerns the decision that he should not be granted a pension due to retirement on medical grounds. The Ombudsman’s determination and short reasons The complaint should be upheld because: the guidance to doctors certificating his state of health was not consist …

Mrs Thom complains that her application for injury benefit was wrongly declined by NHS Pensions. The Pensions Ombudsman’s determination and short reasons The complaint should not be upheld because NHS Pensions acted in accordance with established practice and polic …