Ombudsman’s Determination

Outcome

I do not uphold Mrs D’s complaint and no further action is required by NHS BSA.

Ombudsman’s Determination

Outcome

The complaint is not upheld against the Trustee. The evidence does not support a finding that Mr S has suffered actual financial loss as a consequence of the way in which the Trustee dealt with his IHER application.

Ombudsman’s Determination

Outcome

I partly uphold Miss D’s complaint; my Directions are set out in paragraph 47.

Ombudsman’s Determination

Outcome

The complaint is partially upheld against TP because:-

Ombudsman’s Determination

Outcome

Mr R’s complaint against Fidelity is partly upheld. To put matters right, Fidelity shall follow the actions set out in the section, “Directions”.

Ombudsman’s Determination

Outcome

The complaint is upheld against the Trustee and WTW because:-

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by Curtis Banks. 

Ombudsman’s Determination

Outcome

Mr R’s complaint is upheld and to put matters right James Hay shall: 

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Scheme Administrator or the Trustee.

Ombudsman’s Determination

Outcome

Professor G has sustained injustice as a consequence of maladministration (involving infringements of various legal rights) by NHS BSA. 

NHS BSA: