Ombudsman’s Determination

Outcome

The complaint is not upheld against the Administrator as there was no unreasonable delay by it that resulted in the delay of Mrs I’s transferred funds being reinvested. 

Ombudsman’s Determination

Outcome

Ms D’s complaint is upheld and, to put matters right, the Administrator shall make good any financial loss it has caused Ms D. In addition, the Administrator shall pay Ms D £1,000 for the serious distress and inconvenience it has caused her.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no action is required by Aegon.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no action is required by L&G, Mercer, or the Trustee.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by the Trustee or the Administrator.

Complaint summary

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by RBS.

Ombudsman’s Determination

Outcome

Dr I’s complaint is partially upheld and, to put matters right, HLAM and II should each refund £58.31 of HLAM’s SIPP Management fees.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by Embark Group Limited 

Complaint summary

Mr D complained that:

Ombudsman’s Determination

Outcome

I do not uphold Mr A’s complaint and no action is required by the Administrator.

Ombudsman’s Determination

Outcome

I do not uphold Ms E’s complaint and no further action is required by the Trustee or the Administrator. 

Complaint summary

Ms E complained that:-