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Prudential Staff Pension Scheme (CAS-62662-W0F1)

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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee or the Administrator.

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Smiths Industries Pension Scheme (CAS-90329-R7N2)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint, and no further action is required by the Trustee or the Administrator.

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AXA Group Pension Scheme (CAS-36327-J6S3)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr G’s complaint and no further action is required by the Trustee.

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Fraser Douglas Marketing Limited Retirement Benefit Scheme (CAS-70319-T7R0)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr Y's complaint, and no further action is required by Aviva. 

Complaint summary

Mr Y complained that Aviva incorrectly deducted commission from a single premium lump sum he paid into the Scheme.

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Alloy Sales Limited Executive Pension Scheme (CAS-49148-R5W6)

Complainant:
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Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to put matters right the other Member Trustees and Rowanmoor shall carry out the directions detailed in paragraphs 29 and 30 below. 

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Judicial Pension Scheme 2015 (CAS-76105-K4V1)

Complainant:
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Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld in part. MoJ and XPS shall pay £500 each (and so £1,000 in total) in recognition of the serious distress and inconvenience caused to Mr E.

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ExxonMobil Pension Plan (CAS-79622-T6S2)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint, and no further action is required by the Trustee or WTW.

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Fidelity Retail Pension Scheme (CAS-82915-B7C0)

Complainant:
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Ombudsman’s Determination

Outcome

Mr S’ complaint is upheld and to put matters right Fidelity shall pay £1,520.80 to Mr S.

In addition, the Employer shall pay Mr S £1,000 for the serious distress and inconvenience it has caused him, taking into account any amount already paid. 

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HSBC Bank (UK) Pension Scheme (CAS-80853-M0X7)

Complainant:
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Ombudsman’s Determination

Outcome

Mr H’s complaint is upheld and to put matters right Aegon and Willis Towers Watson shall: -

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IBM Pension Plan (CAS-82155-H7B1)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint, and no further action is required by the Pension Trust or XPS.

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