Complaint summary

Mr Morton’s complaint against Alliance and Curtis Banks is that he has suffered a financial loss as a result of their failings with regard to the transfer of funds.

 Summary of the Ombudsman’s determination and reasons

The complaint should not be upheld against Alliance because they were not involved in the sale of the Marlborough holding or the purchasing of iShares.

The complaint should be upheld against Curtis Banks because there were delays on their part in the sale of the Marlborough holding and the purchase of iShares.

Complaint summary

Mr Houghton and his wife, Dr Houghton, complain that Fidelity, the transferring scheme manager, and EBS, the receiving scheme administrator, arranged the transfer of the fund value without authority of their own accord and as cash, not in specie as intended.

Summary of the Ombudsman’s determination and reasons

The complaint should be upheld against EBS because they sent a letter that Fidelity reasonably understood as a request for a cash transfer.

Complaint Summary

Mr Westbury complains that he has suffered a financial loss in the region of £23,000 because of delays on the part of Towers Watson in effecting a transfer of his pension rights from the Plan in order to secure an annuity with Legal and General.

He also says that he has suffered distress and inconvenience dealing with this matter for which he would like to be suitably compensated.

Complaint Summary

Mrs Bone has complained that the actual transfer value of her pension plan is lower than the value Friends Life originally quoted.

Summary of the Ombudsman’s Determination and reasons

The complaint is upheld against Friends Life because they were contractually obliged to Mrs Bone to honour the incorrect valuation.

Complaint Summary

Mr Long complains that he has suffered a financial loss as a consequence of delays on the part of Fidelity and Towers Watson in effecting a transfer of the pension rights available to him from the BPSS Pension Scheme into the SIPP.

Complaint summary

Mr Bax received an estimate of the benefits which might be secured by an incoming transfer payment, but which was in fact overstated. When informed after the transfer value was received of the correct amount of additional benefits, he complained that the respondents refused to grant him the earlier incorrect amount which he says he relied on.

Complaint summary

Mr Evans complains that his fellow trustee, Mr Robert Evans, has failed to co-operate with requests to sign a form which would enable him to transfer his pension benefits to another company.

Summary of the Ombudsman’s determination and reasons

The complaint should be upheld against Robert Evans because:

Complaint summary

• Mr Burton complains that he has suffered a financial loss because:

• St James’ Place did not pay the transfer value available from his drawdown pension plan with them into the Plan on a timely basis; and
• AXA did not invest the transfer value as soon as possible.
• He contends that it was unreasonable for:

• St James’ Place to take eight working days to send the transfer payment once they informed AXA that they would be using the Clearing House Automated Payment System (CHAPS) method to do s

Complaint summary

Mr Pollet has complained that OCL have failed to process his transfer request which has caused him a financial loss.

Summary of the Ombudsman’s determination and reasons

The complaint should be upheld against OCL because they should have made the transfer in reasonable time after Legal and General returned the completed discharge form.

Complaint summary

Mr Baust has complained that the Trustees: