Complaint Summary

Mr Westbury complains that he has suffered a financial loss in the region of £23,000 because of delays on the part of Towers Watson in effecting a transfer of his pension rights from the Plan in order to secure an annuity with Legal and General.

He also says that he has suffered distress and inconvenience dealing with this matter for which he would like to be suitably compensated.

Complaint Summary

Mrs Bone has complained that the actual transfer value of her pension plan is lower than the value Friends Life originally quoted.

Summary of the Ombudsman’s Determination and reasons

The complaint is upheld against Friends Life because they were contractually obliged to Mrs Bone to honour the incorrect valuation.

Complaint Summary

Mr Long complains that he has suffered a financial loss as a consequence of delays on the part of Fidelity and Towers Watson in effecting a transfer of the pension rights available to him from the BPSS Pension Scheme into the SIPP.

Complaint summary

Mr Bax received an estimate of the benefits which might be secured by an incoming transfer payment, but which was in fact overstated. When informed after the transfer value was received of the correct amount of additional benefits, he complained that the respondents refused to grant him the earlier incorrect amount which he says he relied on.

Complaint summary

Mr Evans complains that his fellow trustee, Mr Robert Evans, has failed to co-operate with requests to sign a form which would enable him to transfer his pension benefits to another company.

Summary of the Ombudsman’s determination and reasons

The complaint should be upheld against Robert Evans because:

Complaint summary

• Mr Burton complains that he has suffered a financial loss because:

• St James’ Place did not pay the transfer value available from his drawdown pension plan with them into the Plan on a timely basis; and
• AXA did not invest the transfer value as soon as possible.
• He contends that it was unreasonable for:

• St James’ Place to take eight working days to send the transfer payment once they informed AXA that they would be using the Clearing House Automated Payment System (CHAPS) method to do s

Complaint summary

Mr Pollet has complained that OCL have failed to process his transfer request which has caused him a financial loss.

Summary of the Ombudsman’s determination and reasons

The complaint should be upheld against OCL because they should have made the transfer in reasonable time after Legal and General returned the completed discharge form.

Complaint summary

Mr Baust has complained that the Trustees:

Complaint summary

Mr Darlaston complains that IPS failed to keep accurate records of three overseas property investment deposits held in the SIPP and consequently overvalued the SIPP fund for the purposes of calculating the retirement benefits available to him. He alleges that IPS:

Complaint Summary

Mr Colin Lloyd, Ms Palmer and his two sons complain that due to delays on the part of Fidelity in effecting “in specie” transfers of their SIPP investments to Charles Stanley between November 2013 and July 2014 they have been unable to trade during the period in question and consequently have each suffered a financial loss.

Mr Colin Lloyd and Ms Palmer also contend that they have suffered further financial loss through payment of higher SIPP charges to Fidelity during the protracted transfer process.