Ombudsman’s Determination

Outcome

I do not uphold Dr D’s complaint and no further action is required by Nestle Pensions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr D’s complaint concerns the reduction in the Cash Equivalent Transfer Value (CETV) of his benefits in the Fund not being transferred before the expiry date.

Ombudsman’s Determination

Outcome

I do not uphold Mr I’s complaint and no further action is required by PIC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr I has complained that PIC has refused his request to transfer the value of the Policy to an alternative pension arrangement.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint, and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that NHSBSA will not allow him to transfer his benefits from the Tesco Pension Scheme to the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Ms S’ complaint and no further action is required by Standard Life.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms S’ complaint concerns the length of time it took Standard Life to transfer her pension.

Ombudsman’s Determination

Outcome

I do not uphold Mrs K’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs K’s complaint is that NHSBSA has rejected an application to transfer her Scheme benefits to a defined contribution pension scheme.

Ombudsman’s Determination

Complaint Summary

Mr A has complained that when a pension sharing order on divorce was made against him, KPMG transferred too much money from the Scheme to the pension arrangement of Mrs A, his ex-wife.

Ombudsman’s Determination

Outcome

Mr N’s complaint against FL is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) FL shall establish what units the monetary amount would have bought with Mr N’s new provider on 6 July 2015 and compare it to the actual units purchased when the monies were received in Mr N’s account on 3 December 2016. If the resultant amount is lower, this additional amount should be sent to Hartley for further investment.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint, and no further action is required by VetsUK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’ complaint against VetsUK, the managers of the AFPS, is that they have not allowed him to transfer pension benefits into the AFPS. Mr S says that he was not informed of any changes to the AFPS relating to the timescales within which transfers had to be made.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by RBS or Liberty.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R is unhappy with the administration of his request to transfer benefits, which caused the transfer value quoted to him to no longer be available.

Ombudsman’s Determination

Complaint Summary

Mr M has complained that Namulas:-