Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by Sussex Police.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E’s complaint against Sussex Police is that his request to transfer his benefits out of the Scheme and into a Self-Invested Personal Pension (SIPP) was declined as being out of time.

Ombudsman’s Determination

Outcome

I do not uphold Ms B’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required the Trustee or the Administrator.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y has complained that, following a full transfer out of the Scheme, he received information indicating that he retained benefits within the Scheme over an extended period of time.

Ombudsman’s Determination

Outcome

I do not uphold Miss S’ complaint and no further action is required by the Trustee or Capita.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss S has complained that as there was a dispute concerning the Cash Equivalent Transfer Value (CETV), she believes the Trustee should agree to honour the original figures even though the three-month guarantee period had expired.

Ombudsman’s Determination

Outcome

Mrs N’s complaint against AT is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that is upheld AT should pay Mrs N a total of £500 in recognition of the significant distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N has complained that AT has unduly delayed her transfer.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by Curtis Banks.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N has complained that CB did not inform her that a transfer to Hargreaves Lansdown was not able to proceed.

Ombudsman’s Determination

Complaint Summary

Mr S’s complaint about SL, the SIPP administrator, is that it caused a delay in the transfer of his benefits under the SIPP to his occupational pension; and, this caused him a loss of investment growth and significant distress and inconvenience

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld because: SL took too long to transfer his benefits.

Ombudsman’s Determination

Outcome

This complaint against Green Light Packaging Limited is upheld. To put matters right the Trustee will cease to block the transfer of the Applicants’ benefits from the Scheme, and the Trustee will pay £1,000 to each of the Applicants in recognition of the serious distress and inconvenience it has caused them

My reasons for reaching this decision are explained in more detail below.

Complaint summary

The Trustee will not agree to the Applicants’ requests to transfer their benefits out of Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Aegon

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R has complained that Aegon has refused to allow a transfer from the Credit Agricole Legacy Pension Scheme (the Scheme) to his Aegon FPP without financial advice being obtained even though the transfer value is below £30,000. Mr R wants Aegon to be directed to accept the transfer from the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by CM.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y’s complaint against CM is about the way in which it handled the transfer of his policies to the Momentum Gibraltar Pension Plan.