We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

HSBC Bank (UK) Pension Scheme (CAS-79469-G9X0)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no action is required by the Administrator.

Complaint summary

Mr E has complained that:- 

View determination

Download

Related decisions

ReAssure Personal Pension Plan 1 (CAS-56375-S2T3)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by OMW or ReAssure.

View determination

Download

Related decisions

HBOS Final Salary Pension Scheme (CAS-77463-Q7D3)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

The complaint is not upheld against the Administrator as there was no unreasonable delay by it that resulted in the delay of Mrs I’s transferred funds being reinvested. 

View determination

Download

Related decisions

Scottish Friendly Assurance Society Personal Pension Policy (CAS-90770-L3S2)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Ms D’s complaint is upheld and, to put matters right, the Administrator shall make good any financial loss it has caused Ms D. In addition, the Administrator shall pay Ms D £1,000 for the serious distress and inconvenience it has caused her.

View determination

Download

Related decisions

GKN Group Pension Scheme 2012 (CAS-73192-Z9R1)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no action is required by L&G, Mercer, or the Trustee.

View determination

Download

Related decisions

DHL Group Retirement Plan (CAS-91428-G6W2)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by the Trustee or the Administrator.

Complaint summary

View determination

Download

Related decisions

Royal Bank of Scotland Group Retirement Savings Plan (CAS-74383-S5D7

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by RBS.

View determination

Download

Related decisions

Hargreaves Lansdown SIPP (CAS-62729-H2N5)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Dr I’s complaint is partially upheld and, to put matters right, HLAM and II should each refund £58.31 of HLAM’s SIPP Management fees.

View determination

Download

Related decisions

Hornbuckle Mitchell Self Invested Personal Pension (CAS-45577-J6B8)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by Embark Group Limited 

Complaint summary

Mr D complained that:

View determination

Download

Related decisions

Subscribe to Transfers: general