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DHL Group Retirement Plan (CAS-93337-Y2P1)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by the Trustee or the Administrator. 

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NHS Pension Scheme (CAS-89831-H1W8)

Complainant:
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Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld against NHS BSA, but not against Aviva. To put matters right, NHS BSA shall make good any financial loss it has caused Mr L. In addition, NHS BSA shall pay Mr L £500 for the significant distress and inconvenience it has caused him. 

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Principal Civil Service Pension Scheme (CAS-80182-N0F2)

Complainant:
Complaint Topic:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Cabinet Office.

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Prudential Additional Voluntary Contribution Facility (CAS-78120-H6H7)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no action is required by the Administrator.

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LifeSight Master Trust (CAS-77869-V8M2)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr Z’s complaint and no further action is required by Fidelity

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Safeway Pension Scheme (CAS-63878-G1T9)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr N’s complaint is partly upheld. To put matters right, Capita shall pay a total of £1,500 to Mr N in recognition of the distress and inconvenience that he has suffered.

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Scottish Widows Executive Personal Pension Plan (CAS-58226-R7B1)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Miss N’s complaint and no further action is required by Scottish Widows. 

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DHL Group Retirement Plan (CAS-93337-Y2P1)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by the Trustee or the Administrator. 

View determination

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STM International Pension Plan ( CAS-51735-Y2S2)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Miss I’s complaint against LCS, and Options as the Plan’s administrator, is partly upheld, but there is a part of the complaint with which I do not agree.

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NOW: Pensions (CAS-88304-K8W6)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Ms Z’s complaint and no further action is required by NOW.

View determination

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