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Principal Civil Service Pension Scheme (CAS-80182-N0F2)

Complainant:
Complaint Topic:
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Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Cabinet Office.

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Prudential Additional Voluntary Contribution Facility (CAS-78120-H6H7)

Complainant:
Complaint Topic:
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Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no action is required by the Administrator.

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LifeSight Master Trust (CAS-77869-V8M2)

Complainant:
Complaint Topic:
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Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr Z’s complaint and no further action is required by Fidelity

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Safeway Pension Scheme (CAS-63878-G1T9)

Complainant:
Complaint Topic:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

Mr N’s complaint is partly upheld. To put matters right, Capita shall pay a total of £1,500 to Mr N in recognition of the distress and inconvenience that he has suffered.

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Scottish Widows Executive Personal Pension Plan (CAS-58226-R7B1)

Complainant:
Complaint Topic:
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Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Miss N’s complaint and no further action is required by Scottish Widows. 

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DHL Group Retirement Plan (CAS-93337-Y2P1)

Complainant:
Complaint Topic:
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Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by the Trustee or the Administrator. 

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STM International Pension Plan ( CAS-51735-Y2S2)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

Miss I’s complaint against LCS, and Options as the Plan’s administrator, is partly upheld, but there is a part of the complaint with which I do not agree.

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NOW: Pensions (CAS-88304-K8W6)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Ms Z’s complaint and no further action is required by NOW.

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HSBC Bank (UK) Pension Scheme (CAS-79469-G9X0)

Complainant:
Complaint Topic:
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Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no action is required by the Administrator.

Complaint summary

Mr E has complained that:- 

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ReAssure Personal Pension Plan 1 (CAS-56375-S2T3)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by OMW or ReAssure.

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