Ombudsman’s Determination

Outcome 

I do not uphold Mr D’s complaint and no further action is required by the Constabulary. 

Complaint summary 

Mr D has complained that he should be allowed to retire early at age 50 but that this option is being incorrectly denied by the Constabulary on the basis that the career breaks he took are not recognised as qualifying service under the Scheme.

Ombudsman’s Determination

Outcome

Mr I’s complaint against ReAssure is partly upheld. To put matters right, ReAssure shall pay Mr I £500 in recognition of the distress and inconvenience he suffered.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint, and no further action is required by the Respondents.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Trustee or Capita. 

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by MyCSP, CO, or DWP. 

Ombudsman’s Determination

Outcome

I do not uphold Ms R’s complaint and no further action is required by the Council.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Standard Life or the Trustee. 

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s referral and no further action is required by the Board.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by the Trustee.

Ombudsman’s Determination

Outcome

Mr E’s complaint concerns the discrepancy between the full time equivalent salary (FTE) stated on his payslips and the FTE salary figures the Council submits to Teachers Pensions (TP), on his behalf.