Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N is unhappy for several reasons regarding how his benefits from the Scheme have been calculated.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by DWP or MyCSP.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr W’s complaint and no further action is required by the Trustees of the DSSR Group Pension Scheme.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr W has complained that the Trustees have reduced his pension going forward because they consider it to have been incorrectly calculated.

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by the Trustees of the DSSR Group Pension Scheme.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E has complained that the Trustees have reduced his pension going forward because they consider it to have been incorrectly calculated.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee of the Scheme.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N is complaining about the reduction that is being applied to his Cash Equivalent Transfer Value (CETV) under the Scheme.

Ombudsman’s Determination

Outcome

I uphold part of Mr E’s complaint but there is a part which I do not agree with.

The Trustees shall pay Mr E £750 in respect of the significant distress and inconvenience he has suffered.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E is unhappy that the Trustees will not pay him an unreduced pension from age 50.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that the Trustees have incorrectly interpreted the rules of the Plan and his benefits should be based on a Total Annual Benefits (TAE) basis for all of his service up to 31 May 2004 and not on a basic salary basis for service from 10 December 1998.

Ombudsman’s Determination

Complaint Summary

Mr R has complained that the overtime pay he received from Wetton should have been included in his pensionable pay for the purpose of calculating his retirement benefits under the Scheme, and that Wetton and Capita caused delays in providing relevant information.

Summary of the Ombudsman’s Determination and reasons

The complaint should be partly upheld against Wetton because:

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R has complained that NHSBSA has not calculated his pension benefits correctly because an incorrect reckonable pay figure has been used, and the necessary increases have not been applied as required.

Ombudsman’s Determination

Outcome

I do not uphold Mr A’s complaint and no further action is required by the Administrator or BT.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr A’s complaint concerns the calculation of his pension benefits in 1989. He believes an incorrect lower final pensionable salary was used to calculate his pension and, this has resulted in him receiving lower benefits than he is entitled to receive.