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NHS Pension Scheme (CAS-99619-X1F4)

Complainant:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Miss E’s complaint and no further action is required by NHS BSA.  

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Local Government Pension Scheme (CAS-73951-K5Q9)

Complainant:
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Ombudsman’s Determination

Outcome

Mrs N’s complaint is partly upheld. To put matters right MPF, SIL and LCC shall pay Mrs N a total of £1,000, taking into account the £500 already paid by SIL and LCC, in recognition of the serious distress and inconvenience which Mrs N has suffered dealing with this matter.  

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Aviva Personal Pension Plan (CAS-101572-H8S9)

Complainant:
Complaint Topic:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Aviva.

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Fee Paid Judicial Pension Scheme (CAS-45233-Y4G1)

Complainant:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

Mr T’s complaint against the MoJ is upheld. To put matters right, the MoJ shall increase the redress amount payable to Mr T from £1,500 to £3,000 to reflect the exceptional distress and inconvenience caused by its maladministration.

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Fidelity Buy Out Plan (CAS-71971-R3D6)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint, and no further action is required by Fidelity.

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Firemen’s Pension Scheme 1992 (CAS-84085-R9H4)

Complainant:
Complaint Topic:
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Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

The complaint is not upheld because I find that Mr S did not wholly rely on the information he was given by the Council preceding the misinformation, and to the extent that he did, it was not reasonable for him to have done so.

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Firemen’s Pension Scheme 1992 (CAS-84082-Y3B5)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

The complaint is not upheld because I find that Mr R would not have acted differently, had he not received the incorrect information.

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Firemen’s Pension Scheme (1992) (CAS-84081-R5F2)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

The complaint is partly upheld against the Authority because:-

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T&N Retirement Benefits Scheme (1989) (CAS-79442-Z7F9)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold H’s complaint, and no further action is required by the Trustee or L&G. 

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