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Aviva Staff Pension Scheme (CAS-53529-P0Z6)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by the Trustee or XPS. 

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NHS Pension Scheme (CAS-80644-D0B5)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by NHS BSA.

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The LV Employee Pension Scheme (CAS-65895-V7X9)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint and no further action is required by the Trustee.

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British Transport Police Force Superannuation Fund - 1970 Section (CAS-98967-Y0T1)

Complainant:
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Ombudsman’s Determination

Outcome

Ms T’s complaint against Railpen is partly upheld. To put matters right Railpen shall pay Ms T £500 in recognition of the significant distress and inconvenience which she has suffered dealing with this matter.    

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Sun Life Financial of Canada Personal Pension Plan (CAS-54564-B8P8)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

Mrs N’s complaint is partly upheld. To put matters right Sun Life shall pay Mrs N an additional £425 to recognise the significant distress and inconvenience its maladministration has caused. 

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Police Pension Scheme (CAS-62743-D8H9)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by the NCA.

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Land Rover Pension Scheme (CAS-60369-Q0Q1)

Complainant:
Complaint Topic:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee or Mercer.  

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Husqvarna UK Ltd Pension Scheme (CAS-36187-V5N1)

Complainant:
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Appeal outcome:
Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr S’ complaint against the Trustee is partly upheld. To put matters right the Trustee shall pay £1,000 to Mr S in respect of the serious distress and inconvenience which he has suffered. 

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Bechtel Limited Career Pension Plan (CAS-60294-V6J3)

Complainant:
Complaint Topic:
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Respondent:
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Ombudsman’s Determination

Outcome

Mr N’s complaint is partially upheld and to put matters right, Fidelity shall pay Mr N £500 for the significant distress and inconvenience its errors have caused him. 

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NHS Pension Scheme (CAS-73397-W7K2)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Dr S’ complaint against NHS BSA and PCSE is partially upheld. To put matters right for the part that is upheld, NHS BSA and PCSE shall each pay Dr S £500, the combined total being £1,000, for the serious distress and inconvenience she has experienced. 

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