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T&N Retirement Benefits Scheme (1989) (CAS-79442-Z7F9)

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Ombudsman’s Determination

Outcome

I do not uphold H’s complaint, and no further action is required by the Trustee or L&G. 

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Transact Self-Invested Personal Pension (CAS-108335-P4M3)

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Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint, and no further action is required by IFAL. 

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LV Personal Pension Scheme (CAS-93753-Y7R6)

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Ombudsman’s Determination

Outcome

I do not uphold Mr S' complaint and no further action is required by LV.

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TIE UK Limited Retirement Fund (CAS-99744-B8V5)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint, and no further action is required by the Trustees, Aon or the Employer.

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Standard Life Private Personal Pension Plan (CAS-75912-C9B4)

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Ombudsman’s Determination

Outcome

I do not uphold Mr M’s complaint and no further action is required by Standard Life. 

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Local Government Pension Scheme (CAS-82498-K7Z8)

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Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by LPPA.

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Stagecoach Retirement Savings Plan (CAS-60196-Q5T2)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Standard Life.

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Wesleyan Personal Pension Plan (CAS-77562-J6T9)

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Ombudsman’s Determination

Outcome

I do not uphold Dr K’s complaint and no further action is required by Wesleyan.

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Royal London Group Personal Pension Plan (CAS-79505-D9P2)

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Ombudsman’s Determination

Outcome

Mr S’ complaint against RL is partly upheld, but there is a part of the complaint with which I do not agree. To put matters right, RL shall pay Mr S £500 in recognition of the significant distress and inconvenience he has experienced as a result of its maladministration.

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Rival Services Limited Pension Scheme (CAS-51791-Q6B9)

Complainant:
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Ombudsman’s Determination

Outcome

The complaint should be upheld against CA because, but for its negligence, Mr S would not have suffered a financial loss. CA issued incorrect information to Mr S on more than one occasion, breaching its duty of care to Mr S and causing an unreasonable delay in the transfer of his occupational pension to his Fidelity SIPP.

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