Ombudsman’s Determination

Outcome

The complaint is upheld against TP because it provided Mr E with incorrect information which he relied on to his financial detriment. To put matters right, TP shall follow the steps set out in the section, ‘Directions’.

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint, and no further action is required by SL or Aptia. 

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by USS. 

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Miss N’s complaint, and no further action is required by the Scheme Manager or the Administrator.

Ombudsman’s Determination

Outcome

I do not uphold Mr W’s complaint and no further action is required by Cabinet Office, MyCSP or PAC.  

Complaint summary

1. Mr W complained that:- 

Ombudsman’s Determination

Outcome

The complaint is upheld against the Authority because:- 

Ombudsman’s Determination

Outcome

I do not uphold Mrs A’s complaint, and no further action is required by SPT.

My reasons for reaching this decision are explained in more detail in paragraphs 51 to 59 below. 

Ombudsman’s Determination

Outcome

I do not uphold Miss E’s complaint and no further action is required by NHS BSA.  

Ombudsman’s Determination

Outcome

Mrs N’s complaint is partly upheld. To put matters right MPF, SIL and LCC shall pay Mrs N a total of £1,000, taking into account the £500 already paid by SIL and LCC, in recognition of the serious distress and inconvenience which Mrs N has suffered dealing with this matter.  

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Aviva.