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Pfizer Group Pension Scheme (CAS-120149-V2J3)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint, and no further action is required by the Trustees or Capita. 

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NHS Pension Scheme (CAS-90501-T3V1)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

Mrs K’s complaint is party upheld. To put matters right NHS BSA shall pay Mrs K £1,000 in recognition of the serious distress and inconvenience which she has suffered.

My reasons for reaching this decision are explained in more detail below. 

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MSD Pension Scheme (CAS-110599-Q0P8)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by AON or the Trustee. 

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Farmwell Ltd. Retirement and Death Benefit Scheme (CAS-110685-L4N5)

Complainant:
Complaint Topic:
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Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by Aviva.

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Airways Pension Scheme (CAS-78782-N1T6)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do uphold in part Mr H’s complaint, and no further action is required by the Administrator. 

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Universities Superannuation Scheme (CAS-75368-P2P5)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint, and no further action is required by the Trustee.  

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LV= Employee Pension Scheme (CAS-112373-H5N6)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint, and no further action is required by the Trustee. 

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Scottish Housing Associations’ Pension Scheme (CAS-132784-G2D3)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Ms T’s complaint, and no further action is required by the Trustee or TPT. 

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Principal Civil Service Pension Scheme (CAS-73827-Z5V4)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr B’s complaint, and no further action is required by GCHQ. 

My reasons for reaching this decision are explained in more detail below. 

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The Pearson Pension Plan (CAS-78909-Y1F5)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint, and no further action is required by Trustee.

View determination

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