Ombudsman’s Determination

Outcome

I do not uphold Mrs A’s complaint, and no further action is required by SPT.

My reasons for reaching this decision are explained in more detail in paragraphs 51 to 59 below. 

Ombudsman’s Determination

Outcome

I do not uphold Miss E’s complaint and no further action is required by NHS BSA.  

Ombudsman’s Determination

Outcome

Mrs N’s complaint is partly upheld. To put matters right MPF, SIL and LCC shall pay Mrs N a total of £1,000, taking into account the £500 already paid by SIL and LCC, in recognition of the serious distress and inconvenience which Mrs N has suffered dealing with this matter.  

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Aviva.

Ombudsman’s Determination

Outcome

Mr T’s complaint against the MoJ is upheld. To put matters right, the MoJ shall increase the redress amount payable to Mr T from £1,500 to £3,000 to reflect the exceptional distress and inconvenience caused by its maladministration.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint, and no further action is required by Fidelity.

Ombudsman’s Determination

Outcome

The complaint is not upheld because I find that Mr S did not wholly rely on the information he was given by the Council preceding the misinformation, and to the extent that he did, it was not reasonable for him to have done so.

Ombudsman’s Determination

Outcome

The complaint is not upheld because I find that Mr R would not have acted differently, had he not received the incorrect information.

Ombudsman’s Determination

Outcome

The complaint is partly upheld against the Authority because:-

Ombudsman’s Determination

Outcome

The complaint is upheld against the Authority because:-