Ombudsman’s Determination

Outcome

Mr N’s complaint against the Trustee is partially upheld. To put matters right, the Trustee shall pay Mr N £1,000 for the serious distress and inconvenience he has experienced. 

My reasons for reaching this decision are explained in more detail in paragraphs 45 to 53 below.

Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld and, to put matters right, the Trustee shall carry out the instructions detailed in the section “Directions”.

Ombudsman’s Determination

Outcome

Mr L’s complaint against the Trustee and Capita is partly upheld. To put matters right,  the Trustee shall pay Mr L £500 in recognition of the significant distress and inconvenience which he has suffered in relation to this matter. 

Ombudsman’s Determination

Outcome

Ms T’s complaint is partly upheld. To put matters right, the Practice shall pay Ms T £1,000 for the serious distress and inconvenience she has suffered.

Ombudsman’s Determination

Outcome

Ms N’s complaint against NHS BSA is partially upheld. To put matters right for the part that is upheld, NHS BSA shall pay Ms N £500 for the significant distress and inconvenience she has experienced.

Ombudsman’s Determination

Outcome

Mrs S’ complaint against NHS BSA and Stockport NHS is partially upheld. To put matters right for the part that is upheld, NHS BSA shall pay Mrs S £1,000 for the serious distress and inconvenience she has experienced.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s referral and no further action is required by the Board.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by the Trustee or XPS. 

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by NHS BSA.

Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint and no further action is required by the Trustee.