Ombudsman’s Determination

Outcome

I do not uphold Mr Z’s complaint and no further action is required by the Trustees

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Z has complained that he was promised by the Scheme administrators if he delayed taking his pension beyond his normal retirement age, late retirement factors would apply which would increase his benefits by 8% plus RPI each year. Mr Z would now like the Trustees to honour that promise.

Ombudsman’s Determination

Outcome

I do not uphold Mrs W’s complaint and no further action is required by NHS Pensions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs W has complained that she is not eligible for Special Class Status (SCS), because she had a break in service of over five years.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by MyCSP and TPSE.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N’s complaint against MyCSP and TPSE is that the Added Pension calculator on the Civil Service website provided her with incorrect pension quotes in 2011 and 2012.

Ombudsman Determination

Outcome

I do not uphold the complaint and no further action is required by Equitable Life.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss S has complained that the provision of incorrect information by Equitable Life amounts to maladministration, which has caused her significant distress and inconvenience.

Ombudsman’s Determination

Outcome

Mrs D’s complaint is upheld and to put matters right TP should pay her £500 in compensation for the distress and inconvenience they have caused her.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to put matters right Abbey Life should pay Mr N:

• £1,500 in recognition of the non-financial loss that has been suffered; and
• an amount to recognise that Mr N changed his position based on the incorrect figures he was provided with.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Phoenix.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that Phoenix provided him with misinformation regarding his pension entitlement from the Plan.

Ombudsman’s Determination

Outcome

I do not uphold Mr O’s complaint and no further action is required by the Agency.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by Friends Life.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R has complained that during a call with Friends Life on 9 September 2015, she was given incorrect information regarding the date at which she would be able to claim her benefits from the Plan.

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint and no further action is required by USS.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs Y has complained that she (and her ex-husband, Professor Y) was given incorrect information by USS, regarding the age at which she would be able to access an unreduced share of his pension, on obtaining a Pension Sharing Order.