Ombudsman’s Determination

Outcome

I partly agree with Mrs T’s complaint against the Pensions Trust, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) the Pensions Trust should pay Mrs T £500 for the distress and inconvenience she has suffered.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr N’s complaint against Teachers’ Pension is partly upheld but I do not consider any further action on the part of Teachers’ Pensions to be necessary.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mrs M’s complaint and no further action is required by NHS Business Services Authority or Norfolk & Suffolk NHS Foundation Trust.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by MyCSP or COPFS.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs E has complained that she received her 2011/2012 annual pension saving statement (PSS) significantly later than expected, and after retiring. She believes that had she received this earlier, she would have known that she had exceeded her annual allowance and been able to make more suitable arrangements to pay this.

Ombudsman’s Determination

Outcome

I do not uphold Ms N’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms N’s complaint is that she was incorrectly informed by Aviva that it would complete her fund switch, based on the unit prices as published on its website at the time of the transaction on Tuesday 25 August 2015. She says that she was given this information during a telephone call on Monday 24 August 2015.

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs Y’s complaint is that NHS BSA refused to allow her to commute her benefits under the Scheme as a lump sum, and that it provided incorrect and incomplete information when she was making an important retirement decision.

Ombudsman’s Determination

Outcome

Mrs D’s complaint against NHSBSA is partly upheld, but there is a part of the complaint that is not upheld. To put matters right, for the part that is upheld, Mrs D should be compensated for the significant distress and inconvenience NHSBSA’s maladministration has caused her to suffer.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mrs G’s complaint and no further action is required by Standard Life.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs G says Standard Life has failed to provide sufficient information to clarify the performance of a fund her pension was invested in.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Scottish Widows.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by TP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N is complaining that TP did not provide sufficient information when she reached age 60. She made the decision not to take her benefit and continued working, which she believes has disadvantaged her.