Ombudsman’s Determination

Outcome

Mr F’s complaint against TP is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, TP should pay Mr F £1,000 for the significant distress and inconvenience he has experienced.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D has complained about the provision by the Trustees of incorrect information regarding his pension benefits in April 2013.

Ombudsman’s Determination

Outcome

Mr Y’s complaint against MyCSP and IPS is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, MyCSP and IPS shall compensate Mr Y for the significant distress and inconvenience they caused him by their mishandling of his case.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr M’s complaint and no further action is required by Friends Life

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr M’s complaint against Friends Life is about their failure to provide him with a pension advice slip in a timely manner.

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs E has complained on the level of customer service provided by Aviva in relation to the Plan. Mrs E states that Aviva failed to provide her with an annual benefits statement on the due date of October 2016, and when this was eventually received in November 2016, the statement was incorrect.

Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint and no further action is required.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr K’s says the Trustee and Xafinity failed to keep adequate membership records, mishandled his enquiries, and unreasonably delayed dealing with his complaint.

Ombudsman’s Determination

Outcome

I do not uphold Ms N’s complaint and no further action is required by the Cabinet Office or MyCSP.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Hornbuckle.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’ complaint is about the misinformation he says Hornbuckle provided to him on how to sell shares from his Self-Invested Personal Pension (SIPP). As a result, there were delays in selling shares which Mr S claims led to a financial loss.

Ombudsman’s Determination

Outcome

I do not uphold Mrs D’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs D has complained that the Trustee has, at the current time, declined her request to take pension benefits. Additionally she has said that the Trustee has failed to keep her updated.

Ombudsman’s Determination

Outcome

I do not uphold Mrs T’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs T has complained that the Trustees of the Scheme failed to collect the Profit Share Contribution that should have been paid and disputes their interpretation of the amount required.