Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by the Authority or the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr H’s complaint against the Authority and the Council is that he was given incorrect information in 2006, which led him to leave his job prior to the Scheme’s “cut-off date” of 31 March 2006, in the belief that this would protect his right to retire at 60 which would otherwise be lost.

Ombudsman’s Determination

Outcome

I do not uphold Mr A’s complaint and no further action is required by ReAssure Limited

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr A’s complaint against ReAssure (formerly HSBC) is about the delays he has experienced, the discrepancies within his fund and the illiquid assets which his shares are invested in. He is also unhappy that his personal pension was transferred from HSBC to ReAssure without his written consent.

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by the Trustee and Berkeley Burke.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr H says that he received incorrect information about the value of his benefits under the Scheme, in an email dated 22 July 2014.

Ombudsman’s Determination

Outcome

Mr F’s complaint against TP is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, TP should pay Mr F £1,000 for the significant distress and inconvenience he has experienced.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D has complained about the provision by the Trustees of incorrect information regarding his pension benefits in April 2013.

Ombudsman’s Determination

Outcome

Mr Y’s complaint against MyCSP and IPS is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, MyCSP and IPS shall compensate Mr Y for the significant distress and inconvenience they caused him by their mishandling of his case.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr M’s complaint and no further action is required by Friends Life

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr M’s complaint against Friends Life is about their failure to provide him with a pension advice slip in a timely manner.

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs E has complained on the level of customer service provided by Aviva in relation to the Plan. Mrs E states that Aviva failed to provide her with an annual benefits statement on the due date of October 2016, and when this was eventually received in November 2016, the statement was incorrect.

Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint and no further action is required.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr K’s says the Trustee and Xafinity failed to keep adequate membership records, mishandled his enquiries, and unreasonably delayed dealing with his complaint.

Ombudsman’s Determination

Outcome

I do not uphold Ms N’s complaint and no further action is required by the Cabinet Office or MyCSP.

My reasons for reaching this decision are explained in more detail below.