Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by TP or Southampton.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E has complained that:-

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R has complained that Aviva (formally Norwich Union) did not inform her when it changed the terms of her original contract. In particular, she says she was not made aware that the age she could access her pension benefits was increasing from age 50 to age 55.

Ombudsman’s Determination

Outcome

I do not uphold Mrs M’s complaint and no further action is required by Aon and Babcock.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs M has complained that her late husband Mr M received incorrect information from Aon about the form of authority it required to disclose his Scheme benefits to other parties, and Aon also delayed in dealing with the request for his cash equivalent transfer value (CETV) and lump sum values.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Council or TP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has made a complaint against the Council and TP for their failure to provide him with his retirement options as he was approaching his normal pension age (NPA), which was his 60^th 

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained about the revaluation rate to be applied to an element of his pension, which he says is not in accordance with the information he received from the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by the Employer.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R’s complaint is that, due to misinformation from the Employer, he was incorrectly led to believe that he could retire from 2019.

Ombudsman’s Determination

Outcome

I do not uphold Ms T’s complaint and no further action is required by GMAC or the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms T complains that the benefits she is receiving from the Scheme are not in line with the benefits she understood she would receive.

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to put matters right Chartwell should within 14 days provide Mr N with the information he has requested. It should also pay Mr N £2,000 for the significant distress and inconvenience he has experienced.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by the Cabinet Office and MyCSP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T has complained that since 2013, his annual statements from MyCSP have not included pension projections for retiring at age 55, 60 and 65.

Ombudsman’s Determination

Outcome

I do not uphold Ms N’s complaint and no further action is required by the Council.

My reasons for reaching this decision are explained in more detail below.