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Capri Holdings Retirement Benefits Scheme (PO-18253)

Complainant:
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Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld, and to put matters right Mr Earle shall pay Mr L £3,000 for the exceptional distress and inconvenience he has experienced.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr L has complained that Mr Earle failed to respond to his enquiries about the Scheme, leaving him unable to access his benefits and uncertain over what has happened to these.

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Stanley Black & Decker UK Pension Plan (PO-20002)

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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint against the Trustees or Capita and no further action is required.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

In summary, Mr N’s complaint is:-

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GE Pension Plan (PO-22344)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Aon.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint concerns the miscalculation of his pension benefits. Mr N says that following this misinformation, he decided to take redundancy and retire.  He contends that this irreversible decision has limited his future income.

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Siemens Benefit Scheme (PO-21999)

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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint against the Trustee concerns the provision of an incorrect pension benefit quotation. Mr N contends that he should be entitled to the incorrectly quoted pension. He asserts that he has suffered a financial loss of £51,175.80, plus RPI increases.

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NHS Pension Scheme (PO-20425)

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Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by NHS Pensions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N believed that she was a member of the Scheme between 1992 and 1997, but later discovered that no pension contributions were paid by her former NHS employer. Mrs N says that she did not opt out of the Scheme in 1992, and consequently can no longer afford to retire early due to her missing membership.

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MMC UK Pension Fund (PO-18613)

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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required either by Mercer or by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N complains that the Trustee and Mercer, the Fund Administrator, have made a number of mistakes when administering his pension benefits, including:-

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Royal Insurance Group Pension Scheme (PO-22734)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by JLT.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N is complaining about information he received from JLT in 2012, that he subsequently relied upon, in making financial planning decisions for his retirement.

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NHS Pension Scheme (PO-25672)

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Ombudsman’s Determination

Outcome

I do not uphold Dr Y’s complaint and no further action is required by NHSBSA

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr Y’s complaint is that the estimate and Total Reward Statement (TRS)she received from NHSBSA differed greatly from the lump sum and pension she was awarded.

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Steria Pension Plan (PO-15806)

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Ombudsman’s Determination

Outcome

I do not uphold Mr A’s complaint and no further action is required by Capita or the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr A’s complaint against the Trustee is summarised as:

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Standard Life Staff Pension Scheme (PO-19153)

Complainant:
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Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld, and to put matters right, the Trustees shall pay Mr L the sum necessary to compensate him for the number of units Mr L would have purchased had his transfer been made no later than 25 April 2017.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr L has complained that he was provided with incorrect and misleading information regarding his statutory right to transfer.

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