Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required either by Mercer or by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N complains that the Trustee and Mercer, the Fund Administrator, have made a number of mistakes when administering his pension benefits, including:-

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by JLT.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N is complaining about information he received from JLT in 2012, that he subsequently relied upon, in making financial planning decisions for his retirement.

Ombudsman’s Determination

Outcome

I do not uphold Dr Y’s complaint and no further action is required by NHSBSA

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr Y’s complaint is that the estimate and Total Reward Statement (TRS)she received from NHSBSA differed greatly from the lump sum and pension she was awarded.

Ombudsman’s Determination

Outcome

I do not uphold Mr A’s complaint and no further action is required by Capita or the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr A’s complaint against the Trustee is summarised as:

Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld, and to put matters right, the Trustees shall pay Mr L the sum necessary to compensate him for the number of units Mr L would have purchased had his transfer been made no later than 25 April 2017.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr L has complained that he was provided with incorrect and misleading information regarding his statutory right to transfer.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Hornbuckle.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by NEST.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R’s complaints against NEST are about:

1) how it asked for information when processing her claim for benefits;
2) that it mislaid her driving licence; and
3) about the problems she experienced when trying to submit online messages

Ombudsman’s Determination

Outcome

I do not uphold Ms S’ complaint and no further action is required by BAPSL or the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms S alleges that BAPSL provided misleading information and made other administrative errors following her subsequent enquiries. Ms S says she delayed exercising her right to take a cash equivalent transfer value (CETV) as a direct result.

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by Aviva

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E’s complaint against Aviva is that the transfer value he has been provided with does not reflect the value of the benefits within the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by Fidelity.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E has complained that Fidelity ignored his instruction to transfer his funds held within the SIPP in-specie.