Ombudsman’s Determination

Outcome

I do not uphold Mrs W’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs W’s complaint is that NHSBSA incorrectly informed her that she could not retire, and this caused her significant distress and inconvenience.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Zurich.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr M’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by the Trustee, or British Airways.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N says she asked to be considered for ill health pension while on long term sickness absence. However, she was wrongly informed that she had to first return to work, and re-engage in British Airways’ absence management process.

Ombudsman’s Determination

Outcome

I do not uphold Dr H’s complaint and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr H’s complaint is that he was provided with conflicting information regarding his Additional Voluntary Contributions (AVC) and the rank which will be used to calculate his Scheme entitlement.

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by NHS Pensions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R has complained that her request for trivial commutation was not actioned. She has also complained that she has not received the £14,972.58 she was told she was entitled to.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’ complaint is that the Trustee does not agree that he is entitled to an unreduced pension from age 60 in respect of transferred in service from the Ford Pension Fund (the Fund).

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Prudential.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N argues that he is entitled to benefits from the Policy, despite Prudential informing him that he was incorrectly receiving statements intended for a policyholder who has the same name. Due to the erroneously issued statements from Prudential, Mr N believed that he was entitled to retirement benefits from the Policy of around £103,000.

Ombudsman’s Determination

Complaint Summary

Mr Y complains that the Trustees and Aon, the Scheme administrator, provided him with a series of incorrectly overstated illustrations of the benefits available to him on retirement from the Scheme which he had requested over the years after becoming a deferred pensioner. He says that he had relied upon these erroneous illustrations to his financial detriment by: