Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by BT PSA or the Trustee.

Complaint summary

Mrs S’ complaint against the Trustee and BT PSA is that:-

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Trustee or the Employer.

Complaint summary

Mr S’ complaint is that he was not informed of the impact of compulsory redundancy on his pension. He argues that he would have appealed against redundancy, if he had known that he would lose the option of claiming an unreduced pension at age 60. Mr S disagrees with the Trustee’s decision to deny him an unreduced pension before age 65.

Ombudsman’s Determination

Outcome

Mr N’s complaint is partially upheld and to put matters right Aviva shall, within 21 days, pay Mr N £500 in respect of the significant distress and inconvenience he has suffered.

Complaint Summary

Mr N has complained that Aviva has not allowed him to continue the life assurance benefit in the Plan beyond his selected retirement date despite being informed that this would be possible.

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by the Trustee or the Administrator.

Complaint summary

Mr E complains that he received an incorrect annual benefit statement from the Administrator. Mr E would like a review of the error and the impact that this has had on himself and the other affected members.

Ombudsman’s Determination

Outcome

I agree that part, but not all, of the complaint should be upheld. To put matters right for the part that is upheld the Trustee shall:

Ombudsman’s Determination

Outcome

Mrs N’s complaint against NHS BSA and Equiniti is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) Equiniti shall pay Mrs N £500 for significant distress and inconvenience caused.

Complaint summary

Mrs N complains that:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint.

Complaint summary

Mr N has complained that the Trustee provided him with incorrect information regarding his pension benefits.

Ombudsman’s Determination

Outcome

Mr L’s complaint against the Trustee is partly upheld, but there is part of the complaint I do not agree with. To put matters right, for the part that is upheld the Trustee shall increase its award to £1,000 for the serious distress and inconvenience caused to Mr L.

Complaint summary

Mr L complained that his pension is considerably lower than he was told it would be due to a calculation error made by the Scheme’s previous administrator.

Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint and no further action is required by RCN or TPT.

Complaint summary

Mr K complains that RCN and TPT failed to advise him of the late retirement factor (LRF) provided in the Scheme Rules as he was approaching his normal retirement age (NRA) in 2013.

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by the Trustee or the Administrator.

My reasons for reaching this decision are explained in more detail below.