Ombudsman’s Determination

Outcome

I do not uphold Ms Y’s complaint and no further action is required by TP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms Y’s complaint against TP is that it will not agree to pay benefits to her son or grandchild when she dies.

Ombudsman’s Determination

Outcome

I do not uphold Mrs H’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Accenture and the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y is unhappy about the decision of the Trustees to pay an incapacitated child’s pension (ICP) to his mother, rather than directly to him.  His complaint against Accenture is that they have administered this payment.

Ombudsman’s Determination

Outcome

I do not uphold the Estate’s complaint and no further action is required by the Trustees of the Fund.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Miss O’s complaint and no further action is required by MyCSP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss O’s complaint against MyCSP is about its decision that she is not entitled to a partner’s pension from the PCSPS following her late partner’s death.

Ombudsman’s Determination

Outcome

I do not uphold Miss S’ complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss S disagrees with the decision of the Trustee not to award her a dependent’s pension following the death of her father.

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint, and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs Y’s complaint against the Trustees is about their distribution of the lump sum death benefits arising under the Scheme on the death of her husband, Mr Y.

Ombudsman’s Determination

Outcome

Mrs D’s complaint against Mr Cliff, but not against AJ Bell, is upheld. No further action is required by AJ Bell. However, to put matters right Mr Cliff should pay Mrs D interest on the payments already made to her and also pay her the balance of the death benefit, plus interest. In addition, he should pay her compensation of £500 for the significant non-financial injustice she has suffered.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s determination

Outcome

I do not uphold Mrs Y’s complaint, and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs Y complained that the lump sum death benefit payable under the Scheme on her son’s death should have been paid to his estate, not to Miss X, and that a dependant’s pension should not have been paid by the Scheme to Miss X.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by Standard Life.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N’s complaint is that Standard Life paid a portion of the lump sum death benefit under her ex-husband’s pension plans to a third child (Child H) who is not a valid beneficiary.