Ombudsman’s determination

Outcome

I do not uphold Mrs Y’s complaint, and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs Y complained that the lump sum death benefit payable under the Scheme on her son’s death should have been paid to his estate, not to Miss X, and that a dependant’s pension should not have been paid by the Scheme to Miss X.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by Standard Life.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N’s complaint is that Standard Life paid a portion of the lump sum death benefit under her ex-husband’s pension plans to a third child (Child H) who is not a valid beneficiary.

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by AXA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T’s complaint about AXA, the administrator, is that they have refused to allow a ‘dependant’s flexi-access drawdown’ following the death of his wife in March 2015.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N’s complaint is that the Trustees have incorrectly assessed how the survivor’s pension benefits under the Scheme should be split. In particular, the Trustees have decided to split the survivor’s pensions between Mrs N and another woman (Ms S).

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by HSC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y has complained that he was led to believe he could transfer the value of his deferred pension benefits in the Scheme, to a Self-Invested Personal Pension (SIPP) with AEGON after April 2015.

Ombudsman’s Determination

Outcome

Ms E’s complaint against Teachers’ Pensions is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that is upheld, TP shall pay Ms E compensation of £500 for the significant non-financial injustice she has suffered.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mrs L’s complaint and no further action is required by Aegon.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs L’s complaint is about the payment of death benefits under the pension plan of her late brother, Mr N, who passed away in 2013.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that following the death of his wife NHSBSA will not pay him a widower’s pension.

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs Y’s complaint concerns Veterans UK’s refusal to award her a discretionary widow’s pension in 2015.

Ombudsman’s Determination

Outcome

Mrs S’ complaint against the Trustee is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld), the Trustee should pay Mrs S the total sum of £1,000 for the distress and inconvenience caused by the incorrect information given to her and her late husband.

My reasons for reaching this decision are explained in more detail below.