Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee as there is no remaining injustice to be put right.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by OMW.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D complains that OMW has not followed his late father’s intentions as set out in his will (the Will). He believes that his late father’s pension benefits should be paid to him and his two brothers, rather than his late father’s spouse.

Ombudsman’s Determination

Outcome

Mrs L’s complaint against the Bank and the Trustee is partly upheld, but there is a part of the complaint I do not agree with. In view of the compensation award that the Trustee has offered I will not make a further award.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mrs G’s complaint is upheld, and to put matters right the Trustees shall reconsider their decision regarding the distribution of death benefits in respect of the late Mr J and pay compensation to Mrs G for her distress and inconvenience.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs G’s complaint against BW and the Trustees is about their refusal to pay to her all or any of the death benefit that arose in respect of the late Mr J.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that the Trustee has refused to pay a commutation lump sum despite his late father having made the option just prior to his death.

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr H has complained that he should have received benefits from the Fund following the death of his brother (Mr J). Mr H contends that Mr J was given incorrect information that led to an expectation that death benefits would be due.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Centrica Pension Plan Trustees Limited.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R disagrees with the Trustee’s distribution of the lump sum benefit payable on the death of his mother.

Ombudsman’s Determination

Outcome

Mrs H’s complaint against the Committee and RPMI is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld), the Committee RPMI shall pay Mrs H £1,000 for serious non-financial injustice.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs H has complained that she has never received payment of a pension she became entitled to on the death of her husband.

Ombudsman’s Determination

Complaint Summary

Mrs Y’s complaint against SW is about its decision to distribute death benefits under the Scheme. She believes it followed the wrong process and made the wrong decision.

Ombudsman’s Determination

Outcome

Mr N’s complaint against the Trustee and the Administrator is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that is upheld, the Trustee shall reconsider its decision whom to distribute death benefits to and pay Mr N £1,000 in respect of his distress and inconvenience. The Administrator is not required to take further action.

My reasons for reaching this decision are explained in more detail below.