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Amnesty International Superannuation Scheme (CAS-50798-Y0Z9)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld, and to put matters right, Amnesty shall:

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Principal Civil Service Pension Scheme (CAS-79967-T1V7)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by MyCSP or the Cabinet Office. 

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The Royal Bank of Scotland Group Retirement Savings Plan (CAS-67125-N3Q5)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by RBS.

My reasons for reaching this decision are explained in more detail below in paragraphs 30 to 35. 

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NatWest Group Pension Fund (CAS-59461-S5P7)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by the Trustee or WTW. 

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The Firefighters' Pension Scheme 1992 (CAS-59986-N3Z2)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Fire and Rescue Service or the Authority.  

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AstraZeneca Pension Fund (CAS-41116-C8M0)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by the Trustee or AstraZeneca. 

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NHS Pension Scheme (PO-17403)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Professor G has sustained injustice as a consequence of maladministration (involving infringements of various legal rights) by NHS BSA. 

NHS BSA:

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The Mizuho Bank London Final Salary Scheme (CAS-46519-B6Z4)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

The complaint should be partly upheld against the Trustee because:

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