Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld and to put matters right NHS Pensions shall pay Mrs S £2,000 for the significant distress and inconvenience caused, plus £1,132.71 interest in respect of the return of her pension contributions, and issue any necessary forms to Mrs S to enable her to claim her retirement benefits from age 60. ESHT should refund to Mrs S her pension contributions from 29 September 2001 to 31 March 2015.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mrs T’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs T’s complaint against NHSBSA is that they do not agree that she has Special Class Status (SCS) under the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y complains that NHS BSA has said that ‘special class status’ (SCS) no longer applies to him.  As a result, he is unable to retire at age 55 with unreduced pension benefits.

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Miss U’s complaint and no further action is required by the Council or TP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss U complains that TP has not accurately recorded all of her pensionable employment. She says that she should have around 16 years of pensionable service in the TPS.  Miss U also complains that the Council has hindered her ability to prove her pension entitlement by destroying her service record.

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by TP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T was in receipt of a spouses’ pension which ceased from 1 November 2014 due to Mr T informing TP that he was cohabiting.  TP has requested repayment of an overpayment that occurred from 18 October 2006, the date that Mr T began cohabiting, up until the pension was ceased in 2014.

Ombudsman’s Determination

Outcome

Mr E’s complaint against NHS BSA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, NHS BSA shall compensate Mr E for the error it made.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Dr O’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr O has complained about NHS BSA’s refusal to deem her various posts of employment and membership of the Scheme as having Mental Health Officer status (MHO status). Consequently, she has not been able to access her benefits as early as she had planned.

Ombudsman’s Determination

Outcome

I do not uphold Mrs H’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs H has complained that NHSBSA say she is not eligible for Special Class Status (SCS). Therefore, she cannot retire at age 55 without suffering an early retirement reduction.

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R complains that NHSBSA say she is not eligible for Special Class Status (SCS), because she had a break in pensionable employment of over five years.