Ombudsman’s Determination

Outcome

Mrs R’s complaint is upheld and to put matters right the Governors should pay employer’s contributions to the TPS to cover the period 1 April 2000 to 31 August 2001, together with interest. They should also pay Mrs R £500 for distress and inconvenience.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Miss N’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss N has complained because she has not been granted a spouse’s or dependant’s pension from the Trustees.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by WTW.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R’s complaint is that he believes he is entitled to a deferred pension in the Scheme, due to his membership of the Racal Pension Scheme from September 1977 to September 1981. However, WTW, the Administrator of the Scheme, says that he no longer holds any benefits in the Scheme.

Ombudsman’s Determination

Outcome

Dr O’s complaint is upheld and to put matters right NHS BSA should establish any loss she may have suffered had she contributed to a stakeholder plan rather than the Scheme. The Trust is not required to do anything further.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr O has complained that she should not have been allowed to re-join the Scheme as she was ineligible.

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr H says he was randomly allocated to ‘Section C’, the gas distribution business, when the Scheme was sectionalised. It does not relate to the part of the business that he last worked in. His pension benefits could be adversely affected in future as they are now less secure.

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by HSC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T is unhappy because HSC has refused to grant him Mental Health Officer (MHO) status for the period 1984 – 1993. The effect of this is that he has not accrued sufficient pensionable service as an MHO in order to retire early without a reduction to his pension benefits.

Ombudsman’s Determination

Outcome

I do not uphold Dr E’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr E’s complaint concerns NHS BSA’s decision not to re-instate his Added Years (AY) contract by means of an Individual Direction, which is necessary because he incurred a break in membership. Dr E is also dissatisfied that NHS BSA did not accept his Locum forms being sent late due to him being paid late.

Ombudsman’s Determination

Complaint summary

The Estate has complained that the Plan benefits have been withheld by the Trustee since Mrs E applied for them in 2011.

Summary of the Ombudsman’s decision and reasons

The complaint should be upheld against the Trustee, as there was no legal basis upon which the Plan benefits ought to have been withheld.

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by HSC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr L has complained that HSC have not granted him Mental Health Officer (MHO) status for the period 1982 to present. The effect of this is that he has not accrued sufficient pensionable service as an MHO in order to retire early without a reduction to his pension benefits.

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by HSC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs E has complained that HSC have not granted her Mental Health Officer (MHO) status for the period of 1994 to present. The effect of this is that she has not accrued sufficient pensionable service as an MHO in order to retire early without a reduction to her pension benefits.