We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Barclays Bank UK Retirement Fund (CAS-57826-P4X7)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee. 

View determination

Download

Related decisions

Standard Life Self Invested Personal Pension Scheme (CAS-71176-T1C6)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Standard Life.

View determination

Download

Related decisions

Local Government Pension Scheme (CAS-68834-K0G7)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mrs N’s complaint against the Council is partly upheld. To put matters right, for the part that is upheld the Council shall pay Mrs N £1,000 for the serious distress and inconvenience that she has suffered as a result of its errors.

View determination

Download

Related decisions

Hanson Industrial Pension Scheme (CAS-52110-D6V8)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Company, the Trustee or Capita.

View determination

Download

Related decisions

Prudential Personal Pension Plan (CAS-49110-X6N4)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to put matters right Prudential shall take the steps as set out in the ‘Directions’ section below.

Prudential shall also pay Mr N £1000 in recognition of the serious distress and inconvenience caused as a result of the maladministration identified below.

View determination

Download

Related decisions

Financial Assistance Scheme (CAS-92329-F6Y7)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s appeal and no further action is required by the Board. 

View determination

Download

Related decisions

Police Pension Scheme (CAS-68294-S6L1)

Complainant:
Complaint Topic:
Ref:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by the Board or the Administrator. 

View determination

Download

Related decisions

British Coal Staff Superannuation Scheme (CAS-86542-P8B6)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Capita or the Trustee.

View determination

Download

Related decisions

The Nationwide Group Personal Pension Arrangement (CAS-65911-J7P3)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr G’s complaint and no further action is required by Aviva. 

View determination

Download

Related decisions

Standard Life Group Personal Pension Plan (CAS-77913-X7V0)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by SL. 

Complaint summary

Mr L complained about the service he received from SL. He said that:

View determination

Download

Related decisions

Subscribe to Administration