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The Nationwide Group Personal Pension Arrangement (CAS-65911-J7P3)

Complainant:
Complaint Topic:
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Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr G’s complaint and no further action is required by Aviva. 

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Standard Life Group Personal Pension Plan (CAS-77913-X7V0)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by SL. 

Complaint summary

Mr L complained about the service he received from SL. He said that:

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BBC Pension Scheme (CAS-77915-B3P6)

Complainant:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

Mr Y’s complaint against the Trustee is not upheld and no further action is required.

My reasons for reaching this decision are explained in more detail in paragraphs 34 to 42 below.

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Ford Salaried Contributory Pension Fund (CAS-57216-C1M4)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by the Trustee or Mercer.  

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James Hay Modular Self-Invested Personal Pension (CAS-60018-C4V2)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by James Hay.

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Principal Civil Service Pension Scheme (CAS-66992-S1V7)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by MyCSP, the Cabinet Office or MoJ.

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Talisman Personal Pension (CAS-59413-Y8J0)

Complainant:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint and no further action is required by Royal London.

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Dantec Pension Scheme (CAS-58679-V4M6)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mr I’s complaint and no further action is required by KPMG.

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HSBC Bank (UK) Pension Scheme (CAS-67381-G0D7)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Trustee.

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Fidelity Self-Invested Personal Pension (CAS-62871-L6H0)

Complainant:
Complaint Topic:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

Mr M’s complaint against Fidelity is upheld. To put matters right, Fidelity shall pay £500 to Mr M for the significant distress and inconvenience the matter has caused him.  

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