Ombudsman’s Determination

Outcome

Mr Y’s complaint is partly upheld and to put matters right Johnson & Johnson shall amend Mr Y’s final pensionable pay to £114,190.33. It shall also pay Mr Y £1,000 in recognition of the distress and inconvenience caused to him by Johnson & Johnson’s maladministration.

Ombudsman’s Determination

Outcome 

I do not uphold Mr N’s complaint and no further action is required by WFRS.

Ombudsman’s Determination

Outcome 

Mr R’s complaint against the Council is partly upheld. To put matters right, the Council shall pay Mr R £500 in recognition of the significant non-financial injustice which he has suffered dealing with this matter.

Complaint summary 

Mr R has complained that the Council failed to augment in a timely manner the early retirement pension available to him from the LGPS in the way stipulated by the provisions of the Settlement Agreement. 

Ombudsman’s Determination

Outcome

Mr D’s complaint against the Trustee and JLT is partly upheld. To put matters right, JLT shall pay Mr D £500 for the significant distress and inconvenience he has experienced. 

My reasons for reaching this decision are explained in more detail in paragraphs 70 to 78 below. 

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint, and no further action is required by Quilter.

Ombudsman’s Determination

Outcome

The complaint is not upheld against the Respondents because:-

Ombudsman’s Determination

Outcome

I do not uphold this complaint as the Board has acted in accordance with the Salvation Army Act 1963 (the 1963 Act).

Ombudsman’s Determination

Outcome

Mr D’s complaint against LPPA is partly upheld. To put matters right, LPPA shall implement the instructions set out in paragraph 107 below.

Complaint summary

Mr D’s complaint concerns: 

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below in paragraphs 30 to 36.

Ombudsman’s Determination

Outcome

 I do not uphold Mr N’s complaint and no further action is required by WMPF.