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Local Government Pension Scheme (CAS-93659-D0T2)

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Ombudsman’s Determination

Outcome

Mr D’s complaint against LPPA is partly upheld. To put matters right, LPPA shall implement the instructions set out in paragraph 107 below.

Complaint summary

Mr D’s complaint concerns: 

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Sun Life Personal Pension Plan (CAS-83426-S0Y5)

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Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below in paragraphs 30 to 36.

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Local Government Pension Scheme (CAS-92951-R9J2)

Complainant:
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Ombudsman’s Determination

Outcome

 I do not uphold Mr N’s complaint and no further action is required by WMPF.

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Barclays Bank UK Retirement Fund (CAS-81983-B2S6)

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Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by WTW or the Trustee. 

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The Building and Civil Engineering Benefits Scheme (CAS-58506-J3R7)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by the Trustee.  

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Fidelity Funds Network Pension (CAS-65532-W1D0)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by Fidelity.Fidelity.

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Royal Mail Statutory Pension Scheme (CAS-78897-G8T0)

Complainant:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld and to put matters right Capita should pay Mr E his retirement benefits on the basis that he would have chosen a lump sum and reduced pension, rather than a full pension.

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