Ombudsman’s Determination Complaint summary 

Outcome 

The complaint is upheld against the Trustee because I find, on the balance of probabilities, that Mrs R’s pension benefits were not transferred out of the Scheme.

Ombudsman’s Determination

Outcome 

The complaint should be upheld against the Trustee because an uplift should have been applied to his deferred pension. To matters right, the Trustee shall follow the steps set out in the section ‘Directions’. concerns the information he was provided about the uplift to his deferred pension between ages 60 and 62.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Royal London. 

Ombudsman’s Determination

Outcome

Mr Y’s complaint is partly upheld and to put matters right Johnson & Johnson shall amend Mr Y’s final pensionable pay to £114,190.33. It shall also pay Mr Y £1,000 in recognition of the distress and inconvenience caused to him by Johnson & Johnson’s maladministration.

Ombudsman’s Determination

Outcome 

I do not uphold Mr N’s complaint and no further action is required by WFRS.

Ombudsman’s Determination

Outcome 

Mr R’s complaint against the Council is partly upheld. To put matters right, the Council shall pay Mr R £500 in recognition of the significant non-financial injustice which he has suffered dealing with this matter.

Complaint summary 

Mr R has complained that the Council failed to augment in a timely manner the early retirement pension available to him from the LGPS in the way stipulated by the provisions of the Settlement Agreement. 

Ombudsman’s Determination

Outcome

Mr D’s complaint against the Trustee and JLT is partly upheld. To put matters right, JLT shall pay Mr D £500 for the significant distress and inconvenience he has experienced. 

My reasons for reaching this decision are explained in more detail in paragraphs 70 to 78 below. 

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint, and no further action is required by Quilter.

Ombudsman’s Determination

Outcome

The complaint is not upheld against the Respondents because:-

Ombudsman’s Determination

Outcome

I do not uphold this complaint as the Board has acted in accordance with the Salvation Army Act 1963 (the 1963 Act).