Ombudsman’s Determination

Outcome

I do not uphold Miss E’s complaint and no further action is required by Chivas Brothers.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss E’s complaint is that Chivas Brothers has refused to pay the sum of £4,838.29 into the Scheme on her behalf.

Ombudsman’s Determination

Outcome

Mrs A’s complaint is upheld and to put matters right, Mr David Ryan should pay to   Mrs A’s GPP the missing pension contributions with interest, and £500 for the significant distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Complaint Summary

Mr D is complaining that Carillion failed to action his requests to allow the purchase of Added Pension in the PSCPS. As a result, there was a delay in the payment of his benefits.

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld against Carillion because it failed to act on Mr D’s instructions and process his pension benefits within a timely manner.

My reasons for reaching this view are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint, and no further action is required by HRTL.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr K’s complaint is that the Voluntary Early Retirement (VER) element of his pension benefits will not to be paid by the Pension Protection Fund (PPF), despite what he had been told earlier.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Aegon.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Complaint Summary

Mr L has complained that Mr Mirza and/or Blacksey Limited failed to set up a pension scheme following his transfer of employment to them under the Transfer of Undertakings (Protection of Employment) Regulations 2006 (SI2006/246) (TUPE 2006).

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by KCCC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr H complains that KCCC has failed to pay contributions to the Scheme for his benefit.

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to put matters right Aegon shall reinstate payment of his contributions with effect from April 2017.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that Aegon has ceased to pay contributions under a waiver of contributions (WOC) policy.

Aegon is the brand name of Scottish Equitable plc. Both names are used in this document as appropriate.

Ombudsman’s Determination

Outcome

The Trustee’s complaint is upheld and to put matters right within 28 days of receiving a current payment schedule, detailing the contribution arrears total and ongoing contributions, HYMCA shall commence payment of the sums set out in the payment schedule.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

The Trustee’s complaint against HYMCA, concerns its failure to pay contributions to the Plan, as set out in the payments schedule sent to HYMCA in April 2017.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by HI.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’ complaint is that the refund of contributions of £4,218.86 he received in 2004 was lower than it ought to have been. He says incorrect contributions were made by his former employer, the Society.