Ombudsman’s Determination

Outcome

Miss E’s complaint is upheld, and to put matters right Aviva shall pay Miss E £500 for her significant distress and inconvenience.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss E’s complaint against CIC concerns its delay in applying her pension contributions to the Plan, and her complaint against Aviva is about the inconsistent information that Aviva gave her regarding the detriment caused to the Plan by that delay.

Ombudsman’s Determination

Outcome

Miss S’ complaint is upheld and to put matters right, The Sunday Independent Limited shall backdate Miss S’ pension for the period in question. Further, The Sunday Independent Limited will pay Miss S £500 in recognition of the significant distress and inconvenience caused to her by its maladministration.

Complaint summary

Miss S has complained that The Sunday Independent Limited failed to direct pension contributions into the Plan.

Ombudsman’s Determination

Outcome

Mrs M’s complaint against CCC is partly upheld and, to put matters right, CCC shall reconsider whether to extend the time limit in which Mrs M may apply for employer shared cost contributions, in accordance with Regulation 16 (16) of the Local Government Pension Scheme Regulations 2013 (the LGPS Regulations).

In addition, CCC shall pay £500 to Mrs M, in recognition of the significant distress and inconvenience it has caused.

Ombudsman’s Determination

Outcome

Mr N’s complaint is partly upheld, but there is a part that I do not agree with. To put matters right, for the part that is upheld, the JAC shall pay £205.75 to Mr N’s CSPP with Legal & General. JAC shall also pay £500 to Mr N in acknowledgement of the significant distress and inconvenience he has experienced.

Complaint Summary

Mr N’s Complaint is that JAC failed to pay pension contributions to his CSPP between February and October 2017.

Ombudsman’s Determination

Outcome

Mrs S’ complaint against Aviva is partly upheld, but there is a part of the complaint I do not agree with.

To put matters right (for the part that is upheld), Aviva shall pay £100 to Mrs S for the loss of interest on the initial contribution of £4,000 and reimburse any non-refundable expenditure that Mrs S has incurred as a result of Aviva’s maladministration.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Scottish Widows.

Complaint summary

Mr Y has complained that Scottish Widows failed to recognise consistently late monthly pension contributions from his former employer (the Employer).

Ombudsman’s Determination

Outcome

I do not uphold Dr R’s complaint and no further action is required by NHS BSA and the Trust.

Complaint summary

Dr R’s complaint against NHS BSA is that NHS BSA has refused to grant him pension benefits from the Scheme. Dr R believes that he is entitled to benefits in the Scheme by reason of European Union Law (EU Law).

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by Stanley Black & Decker or the Trustee.

Complaint Summary

Mrs S has complained that her employer, Stanley Black & Decker, should have had a procedure to allow her to apply for Fixed Protection 2016 (FP 2016).

Ombudsman’s Determination

Outcome

Mrs E’s complaint is upheld and, to put matters right, the Employer shall pay any missing contributions, in respect of her period employment with it, into her NEST account; redress her for investment loss resulting from late payment of contributions; and, pay her £1,000 to recognise the serious distress and inconvenience caused.

Complaint summary

Mrs E’s complaint against the Employer is about its repeated failure, since April 2018, to correctly pay pension contributions on her behalf to her auto-enrolment with NEST.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Respondents.

Complaint summary

Mr S said it is unfair that the Respondents are not allowing him to make additional pension provision in the Scheme once he had left HPE on 30 November 2017 by: