Ombudsman’s Determination

Outcome

Miss S’ complaint is upheld and, to put matters right, the Employer shall pay £680.18 into the Scheme. The Employer shall ensure that Miss S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

Ms N’s complaint is upheld and, to put matters right, the Employer shall make good any shortfall in units due to its late pension payments to the Scheme. 

Ombudsman’s Determination

Outcome

Mr S’ complaint is upheld and, to put matters right, the Employer shall pay £828.10 into the Scheme. The Employer shall ensure that Mr S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

Ms Z’s complaint is upheld and, to put matters right, the Employer shall pay £438.41 into the Scheme. The Employer shall ensure that Ms Z is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

Mr S’ complaint is upheld and, to put matters right, the Employer shall pay £5,133.76 into the Scheme. The Employer shall ensure that Mr S is not financially disadvantaged by its maladministration.

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and, to put matters right, the Employer shall pay £1,025.96 into the Scheme. The Employer shall ensure that Mr N is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

Mr A’s complaint is upheld and to put matters right the Employer shall pay the missing contributions in respect of this pension and make good any shortfall in units.

In addition, the Employer shall pay Mr A £1,000 for the serious distress and inconvenience it has caused him. 

Ombudsman’s Determination

Outcome

Ms Y’s complaint is upheld and to put matters right Ms Lovell shall ensure that all unpaid contributions are paid into the Scheme. Ms Lovell shall make sure that Ms Y is not financially disadvantaged by her maladministration.

Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld and, to put matters right, the Employer shall pay £3,702.30 into the Trust. The Employer should ensure that Mr L is not financially disadvantaged by its maladministration. So, it should arrange for any investment loss to be calculated and paid into the Trust. 

Ombudsman’s Determination

Outcome

Miss H’s complaint is upheld and, to put matters right, the Employer shall pay £1,786.53 into the Scheme. The Employer shall ensure that Miss H is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme.