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NEST Pension Plan ( CAS-75445-R4X4)

Complainant:
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Outcome:
Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and, to put matters right, the Employer shall enrol Mr N into a new account in the Plan and ensure that it pays £1,855.35 in unpaid pension contributions.

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NEST Pension Plan (CAS-111953-P0L3)

Complainant:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

Mrs L’s complaint is upheld and, to put matters right, the Employer shall pay £1,401.53 into the Scheme. The Employer shall ensure that Mrs L is not financially disadvantaged by its maladministration. So, it will arrange for any investment loss to be calculated and paid into the Scheme. 

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NEST (CAS-63094-L7R3)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr D’s complaint is upheld and, to put matters right, the First, Second, Third and Fourth Respondents (the Respondents) shall pay the missing contributions in respect of his pension and make good any shortfall in units. 

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ReAssure Stakeholder Plan (CAS-92910-F5R5)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

Mr S’ complaint against ReAssure is partly upheld. To put matters right, ReAssure shall ensure that all contributions are paid into the Plan and that Mr S is not financially disadvantaged by its maladministration. It shall fulfil all the terms of the Opinion as agreed.

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B&CE (CAS-82508-D5V3)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Miss N’s complaint is upheld and, to put matters right, the Employer shall pay £2,083.84 into her Scheme account. The Employer shall ensure that Miss N is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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NEST (CAS-82015-H7J5)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr D’s complaint is upheld and, to put matters right, the Employer shall pay £3,613.48 into the Scheme. The Employer shall also ensure that Mr D is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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The People’s Pension (CAS-103987-D5H0)

Complainant:
Complaint Topic:
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Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld and, to put matters right, the Employer shall pay £1,898.61 into the Scheme. The Employer shall ensure that Mr E is not financially disadvantaged by its maladministration. So, it will arrange for any investment loss to be calculated and paid into the Scheme. 

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NEST (CAS-104011-B0F5)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

Miss S’ complaint is upheld and, to put matters right, Dapa Coffee shall pay Miss S £500 for the significant distress and inconvenience she has experienced.  

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NEST (CAS-75248-Y1W7)

Complainant:
Complaint Topic:
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Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr R’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of his pension and make good any shortfall in units. In addition, the Employer shall pay Mr R £1,000 for the serious distress and inconvenience it has caused him.

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Teachers Pension Scheme (CAS-92024-L1V7)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr D’s complaint is not upheld and no further action is required by the Employer. 

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Subscribe to Contributions: failure to pay into scheme