Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by TP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S has complained because she disagrees with the amount of overpaid pension TP says she received and should repay.

Ombudsman’s Determination

Outcome

Mr K’s complaint against the Trustee is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, the Trustee should pay Mr K £500 for the significant distress and inconvenience it caused him.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D says his pension was overpaid by £1,963 as a result of Council’s delays and mistakes in implementing his pension sharing order (the PSO). He does not believe that he should have to repay this amount.

Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint and no further action is required by NHS BSA or Equiniti.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr K is unhappy because Equiniti, on NHS BSA’s behalf, is seeking to recover an overpayment from him in relation to a Permanent Injury Benefit (PIB) award he receives from the Scheme.

NHS BSA has confirmed that an overpayment accrued because Mr K’s PIB award began to be paid before it had been abated.

Ombudsman’s Determination

Outcome

Mr N’s complaint should be partly upheld in that RMSPS should write off the overpayments which are subject to a limitation defence. RMSPS is able to recover the overpayment which occurred from 13 March 2011 onwards.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N is unhappy that RMSPS mistakenly paid him a pension, which it is now asking him to repay.

Ombudsman’s Determination

Outcome

Mr Y’s complaint against Equiniti and Veterans UK is partly upheld, but there is a part of the complaint I do not agree with.  To put matters right for the part that is upheld, Equiniti and Veterans UK shall write off that part of the overpayment the recovery of which is statute barred.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr G’s complaint and no further action is required by TP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr G is unhappy because TP is attempting to recover an overpayment of £7,327.20 from him. Mr G received this overpayment as part of his benefits from the Scheme between February and December 2014.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’s complaint and no further action is required by Teachers’ Pensions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’s complaint against Teachers’ Pensions is about an overpayment in respect of his widower’s pension.

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint. Marley is entitled to seek recovery of the remainder of the overpayment that it has not already decided to write off.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S has complained about Marley’s decision to demand repayment of an overpayment of her pension benefits.

Outcome

1. Mrs Y’s complaint against the Council and TP is partly upheld, but there is a part of the complaint I do not agree with.