Ombudsman’s Determination

Outcome

I do not uphold Dr E’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr E has complained that NHSBSA have incorrectly requested the return of an overpayment of pension which it is claimed is based on the equal distribution of profits between him and his wife. Dr E says the profits were not shared equally between him and his wife and pension contributions were paid on this basis.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by the Scheme. My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N has complained that she received benefits from the Scheme to which she was not entitled and the Trustee is now seeking recovery of the overpayment. Mrs N says that had the Trustee provided her with the correct information, she would not have retired and would have continued to work.

Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld and to put matters right NHS Pensions should write off the overpayment in question and reimburse Mrs S any overpayments it has already recovered, with interest added.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’s complaint and no further action is required by TP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S’s complaint against TP is that it has stopped the widow’s pension it was paying her, and requested repayment of the total of overpayments that it incorrectly paid her.

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by NYCC or TP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S is unhappy because her reckonable service for pension benefits was reported by NYCC incorrectly, and subsequently recorded incorrectly by TP, several times. As a result of this, she has been overpaid £5,585.13.

NYCC was Mrs S’ employer, and TP is the administrator for the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr G’s complaint and no further action is required by CCC or YPS.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr G is unhappy because he has been asked by YPS and CCC to repay pension income which he has already paid to his ex-wife. He therefore states he has effectively had to pay this money twice. YPS and CCC have said there was an overpayment, and that this is the amount that has been recovered from Mr G.

Ombudsman’s Determination

Outcome

Mr D’s complaint against Atkin and the Trustees is partly upheld, but there is a part of the complaint I do not agree with.

To put matters right (for the part that is upheld) the Trustees should write off the overpayments which are subject to limitation defence. The Trustees are able to recover the overpayments which occurred from 25 May 2010 onwards.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y’s complaint about Veterans UK, the scheme manager, is that it caused an overpayment of pension benefits, it has stopped those benefits to prevent the overpayment from increasing, and it requires repayment of the overpayment.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Trustees of the Frederic R Harris Retirement & Death Benefits Scheme.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S has complained that the Trustees have informed him that he has been overpaid pension benefits and they are seeking to recover the overpayment.

Ombudsman’s Determination

Outcome

I do not uphold Dr N’s complaint and no further action is required by TP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr N was in receipt of a spouses’ pension which ceased in November 2016, when he informed TP that he was remarried. TP has requested repayment of an overpayment that occurred from 7 July 2010, the date Dr N remarried, up until the pension was stopped in 2016.