Complaint summary

Dr Marchant has complained that an overpayment of pension arose as a result of LSBU incorrectly submitting forms to TP and TP paying his pension incorrectly.

Summary of the Ombudsman’s determination and reasons

The complaint should be upheld against LSBU to the extent that they contributed to the situation Dr Marchant finds himself in because they submitted an incorrectly completed form to TP.

Complaint Summary

Ms Barton has complained that Teachers’ Pensions did not alert her to an overpayment of her pension which accrued following her re-employment after premature retirement. Ms Barton says that Teachers’ Pensions should be barred from recovering the overpayment on grounds of limitation.

Complaint Summary

Miss Johnston has complained that Teachers’ Pensions are seeking to recover an overpayment from her. Miss Johnston says that Teachers’ Pensions are unable to recover the overpayment on grounds of limitation and, also, because she has changed her position. Miss Johnston also says that Teachers’ Pensions do not have authority to make deductions from her pension in payment to recover the overpayment.

Complaint Summary

Mrs Lomax complains that TP, the administrators of the Scheme, are seeking to recover outstanding unpaid employee pension contributions from her (inclusive of interest). Mrs Lomax argues that she should not be required to pay the outstanding unpaid employee pension contributions or the interest that has accrued as a consequence of her failure to pay them to date. Mrs Lomax also complains that she has suffered distress and inconvenience as a consequence of TP’s maladministration.

Subject

Mr Jackson has complained that an earnings cap has been applied to his final pensionable pay, thereby reducing the benefits he received. He asserts that he relied to his detriment on incorrect benefit statements which did not apply the cap.

Complaint summary

Mr Aldridge has complained that City of London failed to inform him that his pension could be affected by his return to work and they are now seeking recovery of the resulting overpayment.

Summary of the Ombudsman’s determination and reasons

The complaint should be partly upheld against City of London because they failed to identify at an early stage that Mr Aldridge had been re-employed.  However, I do not uphold the substantive complaint that they failed to inform him that his pension could be affected by his re-employment.

Complaint summary

Mr Hudson has complained that his tax free lump sum was overpaid by PSC (the Administrator / Managers of the Scheme) and he should not have to repay it.

Summary of the Ombudsman’s determination and reasons

The complaint should be upheld to the extent that PSC’s maladministration has caused Mr Hudson non-financial loss.

Complaint Summary

Mr Raja has complained that Teachers’ Pensions did not alert him to an overpayment of his pension which accrued due to his further employment after retirement. He considers Northamptonshire County Council contributed to the situation by paying him late. Mr Raja believes that the overpayment should be waived.

Summary of the Ombudsman’s determination and reasons

Complaint summary

Mrs Whelan’s complaint, which is made on behalf of the estate of Mrs Catherine Whealing, is that Teachers’ Pensions overpaid Mrs Whealing’s pension and are seeking repayment.

Summary of the Ombudsman’s determination and reasons

The complaint should not be upheld because Mrs Whealing ought to have known that the pension would cease on remarriage.

Subject

Mr Mayes-Wright complains that Capita, the paying authority for the Scheme, have allowed an overpayment of his pension to accrue due to no fault of his own.  He would like the overpayment to be reduced by significantly more than the existing offer of £500.