Complaint summary

Mrs Whyton has complained that Teachers’ Pensions have asked that she repay an overpayment of pension. She says that Teachers’ Pensions should waive the overpayment and that they should compensate her for the distress and inconvenience their seeking repayment of the overpayment has caused her.

Complaint summary

Mr Greenhalgh has complained that the PSE and MyCSP (the latter being made a party in lieu of the former administrator/paying agent of the Scheme, Capita Hartshead (Capita), and HMRC Pension Services), should not require him to repay an overpayment of pension that Capita paid to him in error having incorrectly calculated his pension.

Complaint summary

Mr Leps complains that the NHS Business Services Authority (the NHSBSA) should honour their commitment to pay his pension benefits. Mr Leps was incorrectly informed he could stay in the Scheme, but his benefits have now been reduced and he is required to repay a substantial overpayment.

Summary of the Ombudsman’s Determination and reasons

The complaint should be partly upheld against the NHSBSA because:

Complaint summary

Mrs Handysides complains that NHSBSA are seeking repayment of an overpayment of her Permanent Injury Benefit (PIB) of £13,046.28 and an award of damages of £12,500 she received from her NHS employer. She says that NHSBSA are not entitled to recover both amounts.

Complaint summary

Mr Belk complains that Mercer, the Plan’s administrators, and the Trustees have:

Complaint summary

Mr Webber previously complained about the recovery of an overpayment of his pension from TP. This matter has been determined and remitted on appeal. The remaining issue before me is the applicable date for recovery of the overpayment and the quantum of the overpayment.

Summary of the Ombudsman’s Determination and reasons

The provisions of the Limitation Act 1980 apply because with reasonable diligence the mistake should have been discovered in the 2002/2003 tax year. The six year time period would run from this date.

Complaint summary

Mr Candassamy has complained that Teachers’ Pensions has asked that he repay an overpayment of pension. He says that Teachers’ Pensions should waive the overpayment or substantially reduce it. He also complains that the School failed to provide information relating to his re-employment post premature retirement to Teachers’ Pensions.

Outcome

I do not uphold Mr W’s complaint and no further action is required by the Service.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr W’s complaint against the Service is about the overpayment of his injury pension, which they are recouping. He says that he would like them to admit their mistake and stop recouping the overpayment.

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Teachers’ Pensions (TP) or the Royal Borough of Greenwich (Greenwich).

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y has complained that TP is seeking a refund of overpaid pension.  He says that he was unaware that his pension could be affected by his earnings from teaching after retirement.

Ombudsman’s Determination

Outcome

Mrs S’s complaint against TP and The Manchester College is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) TP should pay Mrs S £350 and The Manchester College should pay Mrs S £250.

My reasons for reaching this decision are explained in more detail below.