Ombudsman’s Determination

Outcome

I do not uphold Mr Y's complaint, and no further action is required by the Employer.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by CPLAS Trustee or Capita.

Ombudsman’s Determination

Outcome

Ms H’s complaint is upheld and to put matters right the Employer shall pay the missing contributions in respect of Ms H’s pension to the Scheme and arrange for any investment loss to be calculated and paid into the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by the Employer.

Ombudsman’s Determination

Outcome

I do not uphold Dr H’s complaint and no further action is required by NHS BSA.

Ombudsman’s Determination

Outcome

Miss N’s complaint is upheld and to put matters right Topmove shall remedy any financial loss she has suffered. In addition, it shall pay Miss N a distress and inconvenience award in respect of the serious distress and inconvenience she has suffered.

Ombudsman’s Determination

Outcome

Ombudsman’s Determination

Outcome

Complaint summary

Dr Millar complains that:

Complaint summary

Mrs X has complained that:

• for early leavers the B & Q Guarantee has not been correctly interpreted or applied (the Calculation Issue);
• that the removal of the B & Q Guarantee for post-Kendall Date service was not valid (the Amendment Issue).

Summary of the Ombudsman’s determination and reasons

The complaint should not be upheld against the Respondents because the Guarantee has been correctly interpreted and was validly removed.