Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Rochdale.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mrs N’s complaint is upheld and, to put matters right, NHS BSA should calculate the amount of overpayment which relates to the period May 2010 to July 2014, including allowing for any repayments Mrs N has already made. They should then agree a repayment plan with Mrs N. NHS BSA should pay Mrs N a further £350 for distress and inconvenience.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T’s complaint is that he has been refused a Permanent Injury Benefit (PIB).

Ombudsman’s Determination

Outcome

I do not uphold Mr S’s complaint and no further action is required by the Board or PSNI.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S has complained that Employment Support Allowance (ESA) has been wrongly deducted from his injury pension.

Ombudsman’s Determination

Outcome

Mrs U’s complaint against NHS BSA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that is upheld, NHS BSA should pay Mrs U £500 for distress and inconvenience.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Dr T’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr T’s complaint arises because NHS BSA rejected his application for Temporary Injury Allowance (TIA).

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by DC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R is dissatisfied because DC has reduced his injury benefit entitlement from Band 3 to Band 1 in 2015. Mr R’s complaint is in relation to the decision made by DC in 2015.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N disagrees with the decision made by NHSBSA in November 2014 that his Permanent Injury Benefit (PIB) is only payable from 19 August 2013. In his view, it should be backdated to his last day of NHS employment on 12 January 2005.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint is that NHS BSA have refused his application for Permanent Injury Benefit (PIB).

Ombudsman’s Determination

Outcome

Mr S’ complaint against the Authority is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, the Authority should pay Mr S £500 for the significant distress and inconvenience it caused.

My reasons for reaching this decision are explained in more detail below.