Ombudsman’s Determination

Outcome

Mr S has complained that the increase applied to his Scheme pension in excess of the Guaranteed Minimum Pension (GMP) from 1 May 2022 should have been 7.5% instead of the 5% increase that was actually awarded, in contradiction to a commitment made to members in August 1998. 

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Trustee.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Nissan or the Trustee. 

Ombudsman’s Determination

Outcome

Ombudsman’s Determination

Outcome

Ombudsman’s Determination

Outcome

Ombudsman’s Determination

Outcome

Ombudsman’s Determination

Outcome

Ombudsman’s Determination

Outcome

Ombudsman's Determination

Outcome

I do not uphold Mr N's complaint and no further action is required by Hoover or the Former Trustee

Complaint Summary

Mr N's complaint is that he has lost pension benefits to which he was entitled under the Scheme when it entered the Pension Protection Fund's (PPF) assessment period.