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Ms Hamilton-Bruce complains that: Incorrect increases have been applied to her pension since retirement, JLT have supplied incorrect, misleading and ambiguous informat …

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Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by the Company or the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R has complained because he is dissatisfied with the Pension Increase Exchange option (PIE) that he was offered, and subsequently accepted, from the Company.