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Claire Ryan is Legal Director at The Pensions Ombudsman and also a member of the Operational Executive Board and the Corporate Board. 

Claire leads the Legal Team (which includes technical pensions specialists). The Legal Team advises on jurisdiction, casework, litigation, policy and pensions legislation. Claire joined The Pensions Ombudsman in November 1999 as a lawyer, and then moved to Head of Legal, before being appointed as Legal Director in February 2016. 

Prior to joining The Pensions Ombudsman, Claire trained as a solicitor at Nabarro’s (now CMS) and then worked at Freshfields Bruckhaus Deringer in the ‘employment pensions and benefits’ department, where she specialised in pensions law.

Claire is a member of the Association of Pension Lawyers and regularly presents and gives talks on pension law issues and the work of The Pensions Ombudsman.

Since 1 July 2020 Claire has been given authority to act as the Deputy Pensions Ombudsman and make Determinations if the Pensions Ombudsman is unavailable or conflicted. This follows the ending of Karen Johnston’s appointment as the Deputy Pensions Ombudsman on 30 June 2020. The absence of a standalone Deputy Pensions Ombudsman reflects the decrease in the number of complaints requiring an Ombudsman’s Determination. It is for an interim period and the position will be kept under review.

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